By Kirdlappi Dental Clinic
•
01 Jul, 2020
As we resume clinic operations, we have received these common questions from our patients. Some of these questions, we have collected below. Q: What are the new guidelines in making an appointment? A: Due to the current situation, we highly encourage our patients to schedule their appointments in advance before coming to our clinic. This is to avoid waiting in the reception area, to lessen exposure with other patients, and to have enough time to disinfect our treatment area before your schedule. We are also implementing an asepsis fee which includes your consultation, personal protective equipment, and disinfection & sterilization (UV treatment and fogging) to prevent spread of any disease. This will be settled on the day of your appointment. We will also be sending out online forms that you will answer before the day of the appointment. The forms will be used to screen patients before coming to our clinic and will also serve as your online dental record. After completing the online questionnaire, you will be prompted to deposit a commitment fee (similar to a reservation fee) of which you may deposit online via mobile banking (BDO, BPI, or GCash). This is to give consideration to our dentists and staff who will be travelling on the day of your appointment, in order to avoid missed/cancelled appointments. The commitment fee is deductible from the total amount due that we will settle on the day of your appointment. Once the commitment fee is settled, your appointment is now confirmed. Kindly settle the commitment fee at least a day before your appointment (last call is 1:00 PM the day before your appointment) so that we may be able to accommodate other patients in case you wish to reschedule or cancel your appointment. Failure to do so will result to the cancellation of your appointment. We will also message you to inform you that we have received your payment to confirm your schedule. Q: How do I make an appointment? A: You may contact us from Monday to Saturday, 9AM to 5PM through the following: Landline: 8899-0621 | 8664-8488 Mobile: (0927) 268 7479 E-mail: smile@kirdlappi.com Facebook: https://www.facebook.com/kirdlappidentalclinicmakati Website: https://www.kirdlappi.com/#BOOK Q: Are companions/parents allowed to come with us during our appointment? A: If possible, we do encourage our patients to come by themselves. However, if the patient is a minor, or is in need of someone to assist them (such as senior citizens, PWDs, others), they may do so given that they will only be accompanied by one (1) person. We also have designated seats at the reception area to maintain the distance of 1 meter apart for each person. Q: How do I make payments after my treatment? A: We encourage our patients to settle payments through mobile banking (BDO, BPI, GCash). However, we still accept debit/credit cards. As for cash payments, we are providing a designated box where you can place your payment for disinfection. Q: How is the clinic disinfected? A: We do disinfection of the operatory and reception room before and after every patient. UV sterilization is also done every day after clinic hours. All instruments are disinfected (ultrasonic cleaner), sterilized (autoclaved), and placed in a UV unit before use. Personal Protective Equipment are cleaned, autoclaved/UV treated after each use. During treatment, an extraoral suction is used to minimize aerosols and an additional intraoral suction is also used during invasive treatment. Other questions? Kindly leave us a message with your question through the following platforms below and we will answer your questions as soon as we can. We hope to see you soon! Landline: 8899-0621 | 8664-8488 Mobile: (0927) 268 7479 E-mail: smile@kirdlappi.com Facebook: https://www.facebook.com/kirdlappidentalclinicmakati